Palm Springs Hideaway | Golf, Pool and Pet Friendly

I cannot recommend staying at this VRBO.  In fact, you should run away as fast as you can.Neither coffee maker worked due to red light (descaling required). No ice maker - this is the 21st century?  Dishwasher didn’t clean anything! Not one crumb. We washed all our dishes by hand.  The oven was DOA, and I made bread dough from scratch for our Christmas Eve Dinner. None of our communications received a quick response. For the oven, they eventually told us to go outside and turn off the main breaker for the entire unit and turn it back on again which, of course, did not reset the oven. I asked about getting into the locked closet to reset the actual breaker switch, and there was some resistance to this, but they eventually gave us the code. The one marked “oven” had been tripped. After a pleasant family meal on Christmas Eve, we sat down in the living room to play cards, and OUT CAME THE COCKROACHES!!!! I can’t express how upset and distraught the entire family became at that point. These guys were ENORMOUS. Would they get in the bedding, in our clothes, in our suitcases?? I’m sure my son’s fiancee was wishing she hadn’t come on the trip. Christmas was definitely ruined. There was NO HOT WATER in the unit to shower with! Someone came by so we asked about the hot water heater. Our concerns were dismissed by saying they took out the tank style in favor of an “instant heat” style. Except it doesn't work. Resolution: They got our money and we got a ruined holiday.

This unit was mostly good, but let down by a few things. The property was very well stocked, especially the kitchen...which had many more items than we have at home! Everything appeared to be updated and in good working order. The condo is spacious and attractive. The patio is large and well-equipped (though dirty). The shower in the master bath took time to master; it eventually worked fine. Our major complaint with this condo is the TV in the living room. Over four days, we were never able to watch network channels (ABC, CBS, NBC) or any other channels (such as MSNBC or HGTV) that we like to watch. Fortunately, we were able to log into our personal Netflix and Amazon Prime accounts; we watched these during our stay, but would have liked to be able to see national news and local weather broadcasts. The hosting company provided no assistance with our issues. ("Send us a picture of the remote control," was their response.) We were not provided with access or other information until the day before arrival. Then it was in the form of an on-line brochure, which was high tech but ultimately less useful than a hard copy brochure left inside the unit. So...take your chances if you wish, but personally we will look elsewhere next time.

Beautiful place